Terms and Conditions

Empire Auto Valets is a mobile service at your workplace or doorstep. We require a safe place to plug our extension lead in to gain power. Due to insurance purposes as well as vehicle safety Empire Auto Valets will NOT commence work on any vehicle that is on a main road, heavily used road, or small and tight roads. We can also NOT work in pay and display car parks.
If your home address or the location you wish for the work to be carried out in has any of the above issues, please contact us first. We will try and find a solution as we are always willing to help.
All secure bookings are deposit-based, and bookings are not confirmed until a deposit has been payed. Deposits are payed directly via bank transfer. Deposits are non-refundable  and non-transferable. Deposit amounts depend on location, package, and/or work needed.
Within 48 hours of booking, Empire Auto Valets will gladly alter your booking to another nominated person, providing the address or location meets all other terms and conditions.
Empire Auto Valets can not control acts of traffic, acts of God or acts of others. If Empire Auto Valets has to cancel or rearrange your booking due to an unfortunate incident, it will be within 14 days of the original booking. If not, a full refund of deposit will be honoured.
If your interior is heavily soiled with mud, pet hair, mould, vomit or blood, additional charges WILL apply. We advise if you have any of the above to send a few pictures before booking so that we can provide a fair estimate. If not, the price will be negotiated upon the day before any work commences.
Upon every booking you will be asked to read these terms and conditions, with doing so you agree to our terms of business. Any bookings that are made but then affected by any of above may result in full booking charges being payable. An invoice will be sent to the address, which you would have supplied upon booking. Failure to pay will result in legal action being taken. A missed booking is a missed wage, we will not fall victim to a loss in time or pay under any circumstances.